Q: What is Your Food Genie?
A: We created Your Food Genie as fairy tale story with reality concept. Your Food Genie is the best way for you to order your favorite food from your local restaurants. In short, we made ordering food for delivery and pickup easy and convenient for you.
Q: How do I create my account?
A: Well, youre already on YFG website so youre halfway there! On the homepage in the upper right hand side is a little tab that says Log In/Register. You can take it from there by following the wizard.
Q. What is "Event Delivery" means and how it works?
A. We created “Event Delivery” for people like you. Your Food Genie picks up your prepared food (Order) from a permitted FOOD ESTABLISHMENT and deliver it to your party, event or meeting.
Q. When can i place the event delivery order?
A. We requeire at-least 24 hours or a day in advance to delivery your order for your party.
Q: I forgot my username/password, what do I do?
A: Your username is generally the email address that you first registered with.
To reset your password, go to My Account and click on the Forgotten Password" link. You will need to enter your registered email address and then you will receive an email from YFG that allows you to reset your password. Your user name will always be you registered e-mail address with YFG.
Q: Can I delete my account?
A: Why would you ever do that? Well, if you must, send an email to email@example.com and well take care of you.
Q: Can I place my order over the phone?
A: No, that is silly! Were an online food ordering marketplace!
Q: How do I place an order?
A: Your Food Genie is a friendly frenzy website; you can order your favorite following simple steps;
STEP 1: Search
You can search you favorite food by typing Keyword, zip/post code and choose category then click on the "Search" button.
STEP 2: Select a Restaurant
Click on any open restaurant name to view their menu.
STEP 3: Select your food from the Menu and add to your shopping cart
To add an item to your order, click on that item and then click ADD. You can customize that item by choosing quantity, additional options and special instructions at the end of your transaction. After all items are added to your cart, the page stays in restaurants menu. You can either select more items and add them to your order, or click "Checkout with YFG" button of the screen to proceed to the Checkout page and follow the instructions.
NOTE: If you find restaurant that is not in your ZIP CODE or area, please type same ZIP CODE (in Zip Code Box) as restaurant address then GOTO MENU. During Check Out, please retype the sipping address and this time use same ZIP CODE as restaurant and your order will complete without any problem.
STEP 4: Checkout with Credit Card
If this is your first time ordering, the Checkout page is where you will set up your YFG account. This page also gives you an option to login as a guest or use your existing user account to complete your transaction. In the same page you will be asked to enter your delivery information if you using a Guest Checkout without password (we recommend you to create your account). Then simply click the "Confirm Order" button to instantaneously send your order to the restaurant. The transaction will consider final after clicking Submit Order and there will be no return or refund.
For returning members please use your user ID (Your email address) and password to confirm your delivery and billing information and click on the "Submit Order" button.
Q. What is the Fee & Tax means in cart?
A. The Tax is a standard rate of 8.25% that we charge for restaurant, the whole Tax amount goes to vendor. The Fee is for merchant service provider to process your credit card transaction, the fee may change according to merchant requirement.
Q: Is there a minimum to order?
A: For many restaurants, there is a minimum to order for delivery. That way, the restaurants can make sure that the delivery they are bringing to you is worth their effort. These delivery minimums are set by the restaurant, and may be calculated based on where the restaurant is located and other considerations.
Q: What happens after I submit my order?
A: Once you click Submit Order your order is sent electronically to the restaurant. Your order will print at the restaurant with a confirmation number located at your order print out. The restaurant then follow the procedure to update your order, you will get e-mail at each update from restaurant. Your order confirmation email is the way to track the order and process, so you can be sure your order has been received and is being prepared.
Q: How do I know that the restaurant received my order?
A: Once you "Submit Order", you will see the YFG Thank You page. You can rest assured that your order has been sent electronically to the restaurant. The restaurant will update the status and based on that update you will get an e-mail. You can also check the status of your order by viewing your Order History. If your order is still pending confirmation, then it means the estimated delivery time "Not Yet Determined". If the restaurant has confirmed your order, then you will see the estimated delivery time that they set for your order. Orders appearing in your order history guarantee you that the order was indeed received by the restaurant. For further information please call us at 832-780-9422.
Q: What do I do if I did not receive an email order confirmation?
A: You can do the following if you did not receive an e-mail;
You can also always check the status of your order by viewing your Order History. If your order is still pending confirmation, then it means the estimated delivery time "Not Yet Determined". If the restaurant has confirmed your order, then you will see the estimated delivery time that they set for your order. Orders appearing in your order history guarantee you that the order was indeed received by the restaurant.
Q: How do I change or cancel my order after I have placed it?
A: For some reason if you change your mind and like to change or cancel your order, please call the restaurant directly with in 5 minutes after you place your order otherwise we are unable to process your request. The restaurant's phone number can be found on your email confirmation or by logging back onto the YFG site. Once you have canceled or changed the order with the restaurant, please notify YFG of the change or cancellation by responding to your order email confirmation.
Q: Do I get a refund?
A: Maaaybe. There are a few factors that we have to consider before we can issue a refund. Did your food not arrive or did you fall asleep when the delivery guy showed up and he left (...it's happened)? If a refund is granted, just know that it will take about 5-7 business days, depending on your bank, before any money is back in your account.
Q: Delivery is taking too long!
A: Delivery times range from 45 minutes to over an hour depending on the time you place your order and who is delivering the food. If you feel like your order has taken longer than expected you can chat with us or send us an email at firstname.lastname@example.org.
Q: Who should I call to check the status of my order?
A: Please call the restaurant to find out the status of your order. The restaurant's phone number is provided with your email confirmation. Of course, YFG Customer Care Representatives are always standing by to help. You may contact them by emailing them at email@example.com.
Q: What if I have a confirmation email from the restaurant but they have no record of my order?
A: If you have an email confirmation, then the restaurant did indeed receive your order. Your email confirmation is generated by the restaurant after updating the status of your order. Please contact YFG immediately by calling our customer service via email.
Q: Can I save my credit card information?
A: For privacy reason we are not saving your credit card info. When you reach Step on your first order, you will be asked to enter your credit card information. Your credit card info save in you cache and will appear next time when you click on desire field.
Q: How do I change my credit card information?
A: If you choose to use different credit card on your next transaction, simply re-type all information and click Confirm Order to complete the transaction.
Q: Is my credit card information secure?
A: Due to privacy reasons we are not saving your credit card info but it may save on your computer cache for future use.
Q: When and who will processed my credit card?
A: Since we are an e-Commerce website, YFG will process your credit card when you place your order.
Q: My bill has some extra charges!
A: If you're seeing charges on your card that don't make sense we'll help you figure it out. Send us an email at firstname.lastname@example.org and give us this info: